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Customer Service

Availability

Of the 3,600 varieties we grow, a portion will be available for sale online at any given time based upon current crop availability.  If a plant is currently unavailable, we will offer you a list of suggested substitutes from which to choose.  

Billing

Credit cards are billed at time of ordering.  The transaction will appear on your bank statement.  

Notification of Order

We will email you a copy of your order after it has been placed.  

Shipping Policy

We will ship your plant order free of charge. There are no additional handling or processing fees. It will be shipped to the garden center of your choice.  As a general matter, we will seek to ship spring orders after the last frost date. Your online plant order will be shipped with a special colorful label and sticker with your name clearly visible.  

Shipping Timeline

We have been providing plants that Grow Beautifully™ for 90 years and are experts on knowing when our plants are ready to leave our care and ship to garden centers across the US. Our decision on when to ship a particular plant depends on that plant's production timetable, the nursery location in which it is grown, local weather issues, and your location.  In general, plants will ship after the last frost date.  Please be aware that it can take up to ten weeks after you have placed your order for your plant to arrive at the garden center of your choice. We appreciate your patience and understanding with our shipping process and timeline. 

Pricing Policy

We are a national grower and ship our plants across the US from our regional growing locations. Our market prices reflect our broad geographic scope and will vary by region based on our growing practices, shipping distances, and local demand.

Program Locations

At this time our program extends to include shipping to participating garden centers in the 48 contiguous United States. 

Notification of Delivery

We will email you when your plant order has been loaded onto a truck for shipment from Monrovia. The garden center will also contact you to arrange for pick-up, home delivery or installation by the garden center. The garden center will also notify us when you receive your plant order. If we are not notified that you have received your plant order within 14 days of our shipment, we will send a second email to the garden center and to you to confirm the receipt of your plant order.  From the date of shipment by us, you will have 30 business days to receive your plant order. Please note that no refunds will be honored after 30 business days from the date of shipment from us.  

Refund Policy

We guarantee all Shop.Monrovia.com plants to be high quality, true to type, and properly shipped. If you are not 100% satisfied with the quality of your plant order you may refuse to take delivery of all or part of your order and contact us for a refund. Refunds are given for plant quality issues such as damage in shipment, pest or disease infestation, or if the wrong plant was shipped. To request a refund, please email shopmonrovia@monrovia.com. In the subject line, enter Online Plant Refund and your order number and provide an explanation on why you are not satisfied.  Please allow us 48 hours to get back to you.  Or you may call us at (888) 752-6848. Please have your order number ready. All refund requests must be made within 30 business days from shipment by us. Your refund request will be processed immediately. However, it may take 2-3 business days for it to display on your credit card statement. You can check the status of your refund on the order summary page. If your refund does not appear and the processing time for your payment method has passed, contact us for further assistance.  

Why Do We Need Your ZIP Code?

We want to help you select the best plants for your area from our large assortment. We ask you to enter or confirm the zip code where you will be gardening so we may guide you to those plants best suited for you. 

Cancellation Policy

You may cancel your plant order prior to shipment for a full refund. However, once we have notified you that the plant order has shipped you may no longer cancel it for a refund. To cancel a plant order email shopmonrovia@monrovia.com or call us at (888) 752-6848. Please be sure to reference your order number.

Privacy Policy

We collect personal information you provide us including your name, address, telephone number, and other personal information. We also collect other non-personal information about your use of our website. We use this information to provide services and to send you gardening information and promotional materials. This information also allows us to better understand our website's demographics and analyze how our website is being used so that we can improve our content and maximize your experience. We do not sell or share any collected information with any non-affiliated third party. We reserve the right to change or modify this policy. Any new policy will be posted on the website 20 days prior to its effectiveness. Continued use of the website constitutes your consent to the new privacy policy.

Shop Monrovia

Welcome to Shop Monrovia

Distinctively Better ® Plants

Monrovia is committed to enhancing the beauty and value of the North American landscape - one garden at a time. By producing hardiest plants in the industry, we offer you peace of mind and quality assurance that stands behind each and every Monrovia plant.

Shop Online in the 48 Contiguous US States

Enter a US ZIP code

Plants ordered through our online shop are only available for delivery through our participating Garden Centers in the 48 contiguous US states. Please provide a valid US ZIP code so that we can recommend plants based on where you are gardening.

Warning:

Due to government agricultural restrictions we are unable to ship the following plants to zip code 10001.

If you proceed with the order, these item/s will be removed from your shopping cart.
We apologize for this inconvenience.

Warning:

Due to government agricultural restrictions we are unable to ship the following plants to the current selected zip code {ZIP-CODE}.

These item/s will be removed from your shopping cart.
We apologize for this inconvenience.